Teletrack strives to ensure that our service operates at its best. Our Client Support team is ready to assist you if you have any questions about your service, need to schedule training for new or current employees, or if you require Teletrack software support. Contact our Client Support team at 0845 0171052.

IMPORTANT NOTICE: Recommended Practices for Information Security

Teletrack would like to remind all of our clients about the importance of protecting consumer information. You may have seen news reports of breaches of security at other businesses where consumer information was accessed illegally or without authorisation. There are a few steps you can take to help avoid such a situation with your business and Teletrack consumer data.

• Do not display your username or pass code.
• Only employees that require access to Teletrack should have knowledge of your username and pass code.
• You should implement adequate security measures in order to prevent use or access to consumer information by persons other than authorised employees, including immediately changing your pass code when employees who have had knowledge of your username and pass code leave your business.
• You should change your pass code regularly.
• You should inform your employees that unauthorised access to information in credit reports may subject them to liability under the applicable laws.
• Your Internet connection should be protected with dedicated, industry-recognised firewalls that are configured and managed to adhere to industry best practices.
• TELETRACK REPRESENTATIVES WILL NEVER CALL YOU TO REQUEST YOUR PASS CODE. If Teletrack initiates a call to you, we will not request that you provide your username and pass code.